A: Anyone who is 19 years of age or older and is of legal age to purchase vaping products in their province of residence only within Canada.
Q: How to place an order?
A: Simply add the items you like to cart and enter the checkout process.
Q: When will my order be shipped?
A: Once we receive your order, it goes into the queue to be packed and shipped. If your order is received before the cut-off time, 6:00 p.m. (EDT) most likely it will be shipped the same day. Occasionally delays due to inventory, weekends, holidays, sales or shipping partner delays can happen, so customers should expect 1 - 3 days.
Q: How can I get my order?
A: According to your billing/shipping address, we deliver your order to the address provided and we will notify you once it is shipped out. You must show your Valid Photo ID when you receive your order. Shipment must be signed by an adult 19 years of age or older.
Q: How long will I have to wait for the order?
A: Most orders are received within 1-5 business days, further delays could occur during busy seasons. On time delivery is not guaranteed. However, your shipping method will reflect when your order will arrive.
Q: How to pay for my order?
A: The products we sell online are age restricted. We charge you once you place your order. The charge should your payment account immediately. However, the weekend orders may reflect your account the following business day.
Q: What forms of payments are accepted?
A: Currently, we accept Mastercard, Visa, Debit, American Express, Discover, Apple Pay, and Google Pay.
Q: What do I do if I don’t received my order?
A: Email us at Monstervapedurham@gmail.com and we’ll fix the issue.
Q: How to track my order?
A: You can login your “My Account” on our website to track your order and or you can track your order through the email we sent you once the order is shipped out.
Q: How to return or exchange my order?
A: Our policy states that we currently do not accept any returns. This is due to personal use of vaping products. It is both a health and safety issue. All sales are final. Kindly email us at Monstervapedurham@gmail.com for further information regarding this topic.